What we’ll cover:
- Resetting your own password
- Admins resetting passwords for a user
Applicable Roles:
- RS Admins
- All non-admin users
Resetting Your Own Password
If you forget your password, you will need to perform the following steps in order to reset it:
- Go to your institutions Cayuse login page
- Click on the "Forgot Your Password" link under the password box.
- Enter your username and click on the "Reset My Password" button
- You will now receive an email walking you through the steps to reset the password.
- Once successfully changed, you will be logged into the Cayuse system with your new password
If you do not receive an email within a few minutes, then reach out to your Cayuse admin for them to reset your password, using the steps below.
RS Admin Administrators: Resetting a Users Password
If you are an RS Admin Administrator, you can perform the following steps in order to reset a password for any (non-SSO) user:
- Login into the Admin module and open the Person record for the user account experiencing the log in issue.
- Update the Person’s contact email using a temporary dummy email and Save the record.
- Now change the Person’s email back to their correct email address and Save the record.
The person will now receive an account activation email. A password reset is recommended for security. Once this is done, they must successfully log in to populate their record into our new login service.