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Forgotten Password Reset Process

Emily Yeomans
  • Updated

This article explains how to reset your password and troubleshoot common password reset issues.

Before You Reset Your Password

First, confirm how you log in to Cayuse.

  • Single Sign-On (SSO) users: Reset your password through your institution's identity provider or IT help desk.
  • Local Cayuse users: Use the Cayuse Forgot Password link to reset your password.
  • Guest or external users: You may need an account activation or set-password email instead of a standard password reset email. Contact your administrator if you are unsure.

Not sure whether you use SSO? If you normally sign in using your institution's Microsoft account, Google account, Okta login, campus login page, or something similar, you are likely using Single Sign-On (SSO).

Resetting Your Own Password

Please note: Do not use the Cayuse Forgot Password link if your institution uses Single Sign-On (SSO). SSO passwords are managed by your institution's identity provider or IT help desk.

  1. Navigate to your institution's Cayuse login page.
  2. Select Forgot Your Password.
  3. Enter your username.
  4. Select Reset My Password.
  5. Follow the instructions in the password reset email.
  6. Sign in using your new password.

I Didn't Receive the Password Reset Email

If you requested a password reset email and did not receive it:

  • Check your spam, junk, quarantine, and filtered email folders.
  • Verify that you entered the correct username.
  • Wait a few minutes and try again.
  • Confirm that the email address associated with your account is correct.

For additional troubleshooting, see Password Reset Email Not Received.

Administrators: Helping a User Regain Access

If a user cannot reset their password, first confirm what type of account they have.

  • SSO user: Password reset is handled by the institution's identity provider or IT help desk.
  • Local Cayuse user: The user can use the Cayuse Forgot Password link.
  • Guest or external user: The user may need an activation or set-password email instead of a standard password reset email.

Before Contacting Support

Confirm the following:

  • The user account exists and is active.
  • The email address on the account is correct.
  • The user is using the correct login URL.
  • The user has checked spam, quarantine, and filtered folders.

For email-delivery troubleshooting, see Password Reset Email Not Received.

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