Skip to main content

Best Practice: User Login and Access

Emily Yeomans
  • Updated

If you are having trouble accessing Cayuse, use the guidance below to identify the issue and determine the appropriate next steps.

Issue: I Can't Open Cayuse

  • Verify you are using the correct Cayuse URL provided by your institution.
  • Confirm you are using the correct environment (Production, UAT, or Training).
  • Try opening the URL in an incognito or private browsing window.
  • Verify that your internet connection is stable.
  • Confirm that VPN, firewall, or network security settings are not restricting access.

Issue: I Can Get to the Login Page, but I Can't Sign In

  • If your institution uses Single Sign-On (SSO), use your institution's Cayuse login URL and contact your institution's IT help desk for assistance with your credentials.
  • If you use a Cayuse username and password, select Forgot Password to reset your password.
  • If you are a guest or external user, verify you are using the guest or external login URL provided for your account.
  • If you are attempting to access a UAT, training, or test environment, confirm that your account exists in that environment.

Issue: I Signed In, but Something Is Missing

  • Verify that you are signed in to the correct environment.
  • Contact your Cayuse administrator to verify that your account has access to the required product.
  • Verify that the appropriate roles and permissions have been assigned to your account.

Issue: I Received an Error After Signing In

  • Confirm that your account has been activated.
  • Verify that you are using the correct environment.
  • Contact your Cayuse administrator to confirm your permissions and product access.

Issue: Recommended Access Practices

  • Always begin your session from your institution's primary Cayuse login page.
  • Bookmark the main login page rather than individual forms, tasks, or records.
  • Use the application's navigation menus after signing in.
  • Update saved bookmarks after system upgrades or environment changes.
  • Verify that you are accessing the official URL provided by your institution.

Additional Troubleshooting

  • Clear your browser cookies, history, and cache.
  • Try accessing the system in an incognito or private browsing window.
  • Try a different supported browser (Chrome, Edge, Firefox, or Safari).
  • Close and reopen your browser, then try again.
  • Disable browser extensions that may interfere with login or page functionality.
  • Restart your device if the issue persists.

Contacting Support

If you continue to experience access issues, please provide the following information when contacting support:

  • The URL you attempted to access.
  • A brief description of the issue and what you expected to happen.
  • Any error messages you received (screenshots are helpful).
  • The browser and device you are using.

Related Articles

 

Related to

Related articles