On Wednesday, February 4, 2026, between 7:00 am - 7:30 am PST, some clients experienced a service interruption when accessing their Human Ethics application. Affected users encountered a “Service Unavailable” message. We sincerely apologize for the disruption to your Human Ethics application access.
Resolution
The issue was resolved at 7:30 am PST and the application is operating normally. No client data was compromised, accessed, or lost during this incident.
What We’re Doing
We have identified the root cause and are implementing infrastructure upgrades to prevent recurrence. These upgrades will be completed by mid-March.
Your Next Steps
- For questions about this incident, please contact: Adam Goodman, Director of Global Support (adam.goodman@cayuse.com)
- A detailed Root Cause Analysis is available upon request
We understand service reliability is critical to your research operations. If you have concerns about this incident, please don’t hesitate to reach out.