Assuming you use letters in your GEM Standard product, you can make changes to these in Tools → Template Configuration.
- Templates are typically in a Microsoft Word format, using mail merge fields to automatically insert values such as dates, names, etc.
- Template changes should always be tested in a non-production environment first (e.g. UAT).
- Simple changes not involving mail merge fields, for example changing the signature, should be pretty straightforward. However, If you are not sure/comfortable with making these changes yourself, please contact our support team for assistance.