Steps for entering:
Pre-requisite: Ensure all billable service items have been entered into the Service Billings dictionary and applied to service groups if needed. Steps to do this:
1. Log in with BOFC role
2. Open Setup Services from Service Billings action menu
3. Select Service Item List from table of contents (TOC)
4. Add any needed service items along with billing information (units, rates, etc.)
5. If you'd like the items to be housed within a specific service group for ease of use (e.g. Administration: Admin Charges), select Service Request Group List from the TOC
6. Create or edit existing group and add items as appropriate
To start a service request:
1. Log in with BOFC role
2. In Service Charges application, click New Service Request
3. Enter PI and select desired service group information from drop lists; Click Start Service Request button
4. If there are service items needed in addition to selected group, click Add Supplies button and search and add additional items