Clearing Your Browser Cache

In some troubleshooting instances, support may ask you to clear your browser cache.

1. Open your browser.
2. Log out of any Cayuse applications, as well as your account at your institution.
3. Close your browser and wait 2 minutes, keeping your browser closed.
4. Follow the browser-specific steps below.

Chrome

1. Open up your browser again and press: CTRL + SHIFT + DELETE on a PC or CMD + SHIFT + DELETE on a Mac.
2. In the new window, use the drop-down menu to change the period to All time. Check Cookies and other site data and Cached images and files, and click Clear data.
   
   
   
   
3. Restart your computer. Open your browser and access Cayuse.

Edge

1. Open up your browser again and press: CTRL + SHIFT + DELETE on a PC or CMD + SHIFT + DELETE on a Mac.
2. In the new window, use the drop-down menu to change the period to All Time. Check Cookies and other site data and Cached images and files, and then click Clear Now.
   
   
   
   
3. Restart your computer. Open your browser and access Cayuse.

Firefox

1. Open up your browser again and press: CTRL + SHIFT + DELETE on a PC or CMD + SHIFT + DELETE on a Mac.
2. In the new window, use the drop-down menu to change the period to Everything. Check Cookies and Cache, and click Clear Now.
   
   
   
   
3. Restart your computer. Open your browser and access Cayuse.

Internet Explorer

1. Open up your browser again and press: CTRL + SHIFT + DELETE on a PC or CMD + SHIFT + DELETE on a Mac.
2. In the new window, check Temporary Internet files and website files and Cookies and website data, and click Delete.
   
   
   
   
3. Restart your computer. Open your browser and access Cayuse.

Safari

1. Open up your browser again. In the menu, click Safari, and click Preferences.
   
   
2. In the Preferences window, click on Privacy.
3. Click Remove All and Done.
   
   
   
   
4. Restart your computer. Open your browser and access Cayuse.