Support Tickets: Adding Columns and Filtering

Adding Columns to Support Ticket Requests

Columns can be added to your Support requests in order to more easily view important information associated with the requests you have made.

1. Sign in to your account at support.cayuse.com.
2. Once logged in, click on your name in the right-hand corner and select Requests.
   
   
   
   
3. Select the three dots to the right of the Status column.
   
   
   
   
4. From here you can view a list of current columns in your view, or select See more columns to add, edit, or delete columns as desired. A pop-up will show the list of available columns. Once finished, click the Save button.
   
   

Filtering Support Tickets

If you are searching for specific Support tickets, using a filter can make it easier to find what you are looking for.

1. From the Requests page, go to My Requests. Type in a key word you want to use in the search b bar and click the Enter or Return button. Filtered results will be displayed.
   
   
   
   
2. To set additional filters, click on the Filter button.
   
   
   
   
3. Select the desired filter and secondary filter. For example, in the image below, the filter of Status was selected, and a secondary filter for Open status was selected. Click the Apply filter button. Results matching the filter will be displayed.