As of October 31, 2023, an infrastructure upgrade was made to Cayuse, resulting in an update to our login service.
If you have not logged in to Cayuse since prior to October 31, 2023 and you require a password reset link, you will not be able to receive it via the link on the login page.
Forgotten Password Reset
An RS Admin Administrator must perform the following steps in order to reset a password:
- Login into the Admin module and open the Person record for the user account experiencing the log in issue.
- Update the Person’s contact email using a temporary dummy email and Save the record.
- Now change the Person’s email back to their correct email address and Save the record.
The person will now receive an account activation email. A password reset is recommended for security. Once this is done, they must successfully log in to populate their record into our new login service.