Meet the Support Team

Our team is here to help you!

Product Support Manager

Desiree Gregory

desiree_pic Desiree Gregory is the Research Suite Product Support Manager for Evisions in Portland, Oregon. She brings 20 years of customer service and training experience to the Research Suite team, including ten years in the Software as a Service industry. She has a talent and a passion for breaking down complex information and making it clear. Originally from Delaware, she has lived in Portland for 11 years and currently resides near the idyllic St. Johns Bridge with her new husband and her English Bulldog puppy, Veronica. When she is not crusading to make the world a more understandable place, Desiree spends her time gardening, taking walks with Veronica, and constructing costumes for local theater productions.

Technical Support Specialist

Stephen Weaver

stephen_pic

Stephen Weaver is a Technical Support Specialist for the Research Suite up in Portland, Oregon.  While he's taken a step back from the frontlines of Customer Support, Stephen is always available for the issues that requirea bit more technical know-how.  After graduating with a BA in History from the University of Portland, he was surprised to find a dearth of available jobs and wound up doing Customer Support for AppleCare.  In 2013 he was brought onboard by Evisions, and the rest is history, as they say.  When he's not dreaming up fun solutions to complex technical problems, Stephen loves to play the latest video games, keep up on everything Marvel and DC, and tour the Oregon beer and wine scene with his fiancee, Elaine.

Technical Support Specialist

Carlee Connet

As Technical Support Specialist,  Carlee brings with her more than 15 years of experience in customer service, technical support, quality assurance, and product development. Having worked in a variety of industries, including software development, Carlee has developed a terrier-like mentality when resolving issues as well as a friendly, approachable manner with people of all skills and experience.  Carlee is a fifth-generation Oregonian and a retired drag racer and abused horse retrainer.   When not otherwise engaged, Carlee spends her free time working on a mystery/whodunit book and playing mechanic to her '74 Super Beetle.

Technical Support Specialist

Jeff Verret

jeff_picJeff Verret is the latest addition to the Research Suite team as a Technical Support Specialist.  He brings with him over 15 years of IT experience in SaaS administration, Network administration, SQL administration, error analysis, application customization and support.  Jeff strives to have others excited to be working with him the best way he knows how, by producing outstanding results.  Jeff has lived in Oregon since his days at Oregon State University and when not immersed in the Research Suite world he enjoys cooking for his family and friends and trying to make sure his young twin children only traumatize their pets and neighbors as little as absolutely necessary.

Product Support Coordinator

Carlos West

carlos_picCarlos West is the Product Support Coordinator for the Research Suite. He started Help Desk work in 2005 but moved into cognitive-behavioral research from 2008-2014, working many facets of psychological and neurological studies from Portland, ME to Portland, OR. He now applies his researcher’s empathy to assisting the process instead of the science, helping the many denizens of the Research Suite and trying to get them what they need to keep data flowing. Oregon born, he spends what time he can exploring or creating green spaces with his partner and their unduly vocal mutt, the rest being slated to finishing this or that art project.