Meet the Support Team

Our team is here to help you!

Product Support Manager

Desiree Fitterer

Picture of Desiree Desiree is the Product Support Manager for Evisions' Research Suite. She brings 18 years of customer service and training experience to the Research Suite team, including seven years in the Software as a Service industry. She has a talent and a passion for breaking down complex information and making it clear. Originally from Delaware, she has lived in Portland for ten years and is engaged to be married in January of 2014. When she is not crusading to make the world a more understandable place, Desiree spends her time gardening, wedding planning, and constructing costumes for local theater productions.

Product Support Coordinator

Stephen Weaver

Picture of StephenStephen Weaver is a Product Support Coordinator for the Research Suite Team in Portland, Oregon. After graduating from University of Portland with a degree in History and providing support as an AppleCare Representative for nine months, he joined the Evisions team. When not taking phone calls, he is working internally on new webinar trainings and updating the documentation for Cayuse 424. A Portland native, in his spare time Stephen enjoys tinkering with electronics, playing video games and exploring Portland's never-ending brewery and winery scene with his girlfriend.

Technical Support Specialist

Alexis Grant

Picture of Alexis Grant

Alexis Grant provides Technical Support for the Evisions Research Suite in Portland, Oregon. She holds a B.A. in Linguistics from Rice University and an M.Sc. in Speech and Language Processing from the University of Edinburgh. She is often found "between the customers and the technologists", and when not doing technical magic to fix application glitches, focuses on advocating for user-focused Research Suite improvements and crunching Perl and SQL for reports on the benefits of Cayuse 424. In her spare time, she enjoys reading, cooking, and riding her bike around Portland.