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Frequently Asked Questions - Getting Started

What versions of Adobe are supported?

What version of Adobe do I need to have installed in order to use Cayuse 424? Which is the most compatible?

Any version should be fine, since Cayuse 424 interacts with your web browser and not the PDF reader software itself. Adobe recommends that you upgrade to the latest version, and they put out patches several times a year, but security issues should be minimal given the source of the PDFs you will deal with are from internal users. If you have a specific issue, please contact Technical Support with a description of what happened.

Does Cayuse 424 Support Macintosh, iPads, or iPhones?

I need to use a Mac computer to access Cayuse 424. Do you support Macintosh computers or any of the Apple devices?

The Cayuse 424 application currently can only be accessed on Macintosh computers by using the Firefox browser. Safari is on our list of future intended updates, but at this point we currently have no ETA on when these devices will be compatible. Until then, you will have to use the Firefox browser.

How do I recover my username or password?

I have forgotten my password or username! How do I recover or reset it?

To answer this, please read the section of the User Guide covering this question.