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Frequently Asked Questions - Attachments
The instructions for my opportunity state that I should attach a XLS, DOC, or other file format that is not a PDF. However, the Cayuse 424 application only allows PDFs as actual attachments on the proposal. How do I attach non-PDF documents?
While the validity of this method should be verified with the technical contact for your specific opportunity, we have seen the following method work in multiple cases. To attach a non-PDF file to your proposal, such as Excel or Word documents, you can either print that document to a PDF from its native application, or instead create a new blank PDF and attach the necessary file directly to the PDF from within the Adobe application. In either case, the resulting PDF can then be successfully attached and submitted through Cayuse 424.
Again, we strongly recommend contacting the program specialist for your opportunity before using the above procedures.
When I run the validations on my proposal, I get an error that says "The Attachment [filename] does not exist on the disk at the expected location [location]"
This is caused by a source file located in an attachment point where the document is expecting an actual PDF to be. To fix this error, remove the source files from the locations given in the error, and then upload PDFs in their places.
If this does not resolve your error, or you are unable to perform this, please contact support.
When I try to upload my PDF attachment in Firefox, I get the following error: "An error prevented the successful upload of the attachment: Uploaded attachment must be in PDF format. MIME type of binary is not allowed.”
There are a handful of steps to fix this problem, which have been detailed here:
Please contact support if the error persists after following these steps.
Change file type settings
If downloading certain file types does not work, check to make sure Firefox is not set to handle those file types differently from others. See the Managing file types for instructions on how to view and change how different file types are handled.
Reset download actions for all file types
To reset how all file types are handled by Firefox back to default:
- Open your profile folder:
- (Firefox 3.0 and 3.5): See How to find your profile
- (Firefox 3.6): At the top of the Firefox windowOn the menu bar, click on the Help menu and select Troubleshooting Information.... The Troubleshooting Information tab will open.
- Under Application Basics, click on Open Containing FolderShow in Finder.
- From the menu at the top of the Firefox windowbar, select FileFirefox and then select the ExitQuit FirefoxQuit menu item.
- Rename the mimeTypes.rdf file to mimeTypes.rdf.old .
- Restart Firefox.
In Attachments forms which require certain attachments to be at pre-specified points, how do I skip lower points so I can add my required attachments?
When you need to add an attachment to a point lower on the specific "Attachments" or "Other Attachments" forms, while leaving one or more prior points empty, you will need to add "blank" source attachments to those prior fields. To do this, you will need to make a new Word document with no data in it. Then, click on the "Add" link to see the Upload Attachment form. On that form, select "Source of PDF" and then browse to your local copy of the blank Word document.
Once the source file is uploaded, it will then open up the next attachment point. Repeat this process for each "blank" point on the list that you need until you open up the required point for your actual attachment.