Clearing Cookies

On this page, you will find instructions for clearing your cookies in Internet Explorer, Firefox, Chrome, and Safari.

Clearing Cookies in Internet Explorer

  • Click the Gear iconGear at the top right of the screen, scroll down to Safety, and select Delete Browsing History in the submenu that appears.
    • Alternatively, if you do not have a gear icon, select Tools at the top left of the screen, and select Delete Browsing History.
  • Check Cookies and website data.  Make sure that none of the other options are selected.  Click Delete at the bottom of the window.

Cookies Delete

NOTE: This window may differ in appearance slightly, depending on your version of Internet Explorer.  If you have any questions or concerns, please contact Support and we would be happy to guide you through the steps.

Clearing Cookies in Firefox

  • Click the icon with three dashesThree Dashes at the top right of the screen, and select History in the box that appears.  Select Clear Recent History from the list that appears.

Recent History

  • Alternatively, if you do not have an icon with three dashes, select History at the top left of the screen, and select Clear Recent History.
  • Under Time range to clear:, select Everything. Click the arrow iconarrow icon next to Details to display a list of selectable items.

Clear Everything

  • Check the box beside Cookies.  Make sure that none of the other items are checked.  Click Clear Now at the bottom of the window.

NOTE: This process may differ from what is stated above, depending on your version of Firefox.  If you have any questions or concerns, please contact Support and we would be happy to guide you through the steps.

Clearing Cookies in Chrome

  • Click the icon with three dashesThree dashes at the top right of the screen, and highlight Tools.  Select Clear Browsing Data... in the submenu that appears.
  • Under Obliterate the following items from:, select the beginning of time.

Clear browsing data

  • Check the box beside Cookies and other site and plug-in data.  Make sure that none of the other items are checked.
  • At the bottom of the window, click Clear browsing data.

NOTE: This process may differ from what is stated above, depending on your version of Chrome.  If you have any questions or concerns, please contact Support and we would be happy to guide you through the steps.

Clearing Cookies in Safari

  • Click Safari at the top right of the screen, and select Preferences.
  • Select the tab labeled Privacy.

Safari image

  • Under Cookies and other website data:, click Remove All Website Data....  Click Remove Now in the next window that appears.

NOTE: This process may differ from what is stated above, depending on your version of Safari.  If you have any questions or concerns, please contact Support and we would be happy to guide you through the steps.