Research Suite Support Center

In the Research Suite Product Support Center, you can find frequently asked questions, documentation for each Research Suite product, training presentations, and recent release notes. To see user and adminstrator documentation for each product, click the product link in the left sidebar, or search all product documentation using the search box in the upper left.

Need to get started quickly? Try our Quickstart Guides for PIs and researchers, department chairs and department admins, the central research office and other research administrators, and system administrators.

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HelpDesk Ticketing Portal

The HelpDesk provides our clients and technical staff a method to accurately capture, track, sort and view product support requests. It also provides a record of communication and the solution associated with each request. All emails sent to will automatically create a ticket in the HelpDesk system. You can access the Portal here:


The Research Suite Users Listserv is a newsletter-style mailing list distributing technical support topics, productivity tips, and other product-specific content of interest to the Research Suite user community.